Last Updated: March 04, 2020
Caninsoft, Inc. is an Ontario based software as a service business (sometimes referred to as “We” or “Our” or simply “Caninsoft” or “Company”)which operates its software services (“Services”) from the websites www.caninsoft.com or www.skokieapp.com (“Website”) respectively for use by customers in Canada and the United States.
WE INTEND TO USE YOUR PERSONAL INFORMATION TO PROVIDE OUR BUSINESS SERVICES ONLY AND TO COMMUNICATE AND MARKET THESE PRODUCTS ANDD SERVICES AND THOSE OF OUR PREFERRED SERVICE PROVIDERS TO YOU. WE WILL NEVER SELL OR RENT YOUR PERSONAL INFORMATION OR CUSTOMER DATA TO UNRELATED THIRD PARTIES.
Since January 1, 2004, all Canadian organizations engaged in commercial activities have been required to comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the Canadian Standards Association Model Code for the Protection of Personal Information incorporated by reference into PIPEDA or substantially similar legislation enacted in the province in which they live. In addition, an Act respecting the Protection of Personal Information in the Private Sector has been in force in Quebec since 1994 and sets out rules regarding the collection, use and disclosure of personal information and similarly within that province. Similarly, in Alberta there is the Personal Information Protection Act (PIPA) that has been in force since 2008 and in British Columbia there is the Personal Information Protection Act (PIPA) that has been in force since 2003.
Personal information is defined in PIPEDA as information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization. In other words, it does not include the information that one normally finds on a business card. Most of the information We collect from people and businesses is the type of information you find on a business card and the only information we generally collect from individuals is their basic contact information for website and service registration purposes; - their name, address, phone number, email, and course selection *** is anything else being collected ?
In most cases, We obtain your consent to collect, use and disclosure of your personal information. Generally, We only collect personal information directly on the Web Site at the start of the course registration or purchase of other products and services.
We will use your personal information as follows: to identify Our customers, to provide Our business services to Our customers, to anticipate the business needs of Our customers, to permit registration for Our Services and those of any affiliated or recommended service providers, to administer any contests and promotions, to issue invoices and collect monies owing, to transmit advertising and promotional material to Our customers and registered users in accordance with CASL, to permit ecommerce functionality of the Web Site, and to maintain Our database of customers.
If you apply for a position with Our Company or to become a service provider or distributor to Us, We will use your personal information to assess your candidacy as an employee or suitability as a service provider or distributor. Lastly, We may use your contact information (name, e-mail and postal address) so that We may communicate with you by email about the services and products, contests and promotions of Our company, related companies and Our business partners.
Personal information will be disclosed to only those of Our employees that need to know the information for the purposes of their employment activities to provide Our services to you.
We will limit the personal information collected to that which is reasonably necessary for the purposes identified above. We will not keep personal information beyond a reasonable period of time during which it is required for the purposes for which it is collected. Like most other commercial websites, We will monitor traffic patterns, site usage and related site information and statistics to optimize your visit to Our Web Site.
There are a number of ways We may collect information from a customer or someone browsing the Site, including tracking your activities through your IP address, the use of "cookies," and Web beacons. This type of information is not personally identifiable unless you have already provided us with your personal information online.
Generally, We only collect personally identifiable information about you is when you voluntarily provide it to us, by for example: completing out a form or survey; participating in a promotion, contest or sweepstakes; registering your course selections - either online or in person training; signing up for an e-mail newsletter, e-mailing, calling or writing to Us.
The server for Our Web Site usually logs your IP address when you request a page from this Web Site. By just surfing the Site you will remain anonymous to Us since We do not link your IP address to anything personally identifiable.
We may also use employ "Web beacon technologies" to better tailor this site to provide enhanced customer service. These elements are placed on several pages throughout Our Web Site. When a visitor goes to these pages, an anonymous notice of that visit is generated which may be processed by us or by Our vendors. This technology works in conjunction with cookies (described above). You can set your browser to turn off cookies if you don't want to associate your non-personally identifiable information with your visits to these pages.
You may withdraw your consent to Our collection, use and disclosure of your personal information at any time, subject to legal and/or contractual restrictions and upon reasonable notice. Your withdrawal of consent to Our collection, use and disclosure of your personal information may impact Our ability to provide Our products and services to you.
You can ask us not to send you marketing communications by following the opt-out instructions in each communication or you may let us know by contacting Us at email@example.com.
PIPEDA permits Us to disclose personal information to third parties, without an individual's knowledge and consent, to a) a lawyer representing Our company, (b) collect a debt owed to Us by the individual or client, (c) comply with a subpoena, a warrant or an order made by a court or other body with appropriate jurisdiction, (d) a law enforcement agency in the process of a civil or criminal investigation, (e) a government agency or department requesting the information; or (f) in the course of a sale of the business of Caninsoft to a purchaser, Or (g) as otherwise required by law.
PIPEDA permits Us to transfer personal information to a third party, without the individual's knowledge or consent, if the transfer is simply for processing purposes and the third party only uses the information for the purposes for which it was transferred.
It is important that the information that We have on file be accurate and up-to-date. If, during the course of Our business relationship with you or your company, any of your information changes, please inform us so that We can make any necessary changes. We may also ask you from time to time whether your personal information is up-to-date.
Caninsoft uses various commercially reasonable safeguards to ensure that your personal information is protected against loss, theft, misuse, unauthorized access, disclosure, copying or alteration. These include: security of Our physical premises; security software and firewalls to prevent unauthorized computer access or “hacking” of Our servers; and internal passwords that restrict access to Our electronic files.
However, as recent high profile data breaches around the world demonstrate, no information made available online is perfectly secure these days and there is always the risk of disclosure.
You have a right to challenge the accuracy and completeness of your personal information and to have it amended, as appropriate. You also have a right to request access to your personal information and receive an accounting of how that information has been used and disclosed, subject to certain exceptions prescribed by law. For example, if the requested information would reveal personal information about another individual, your request for access may be limited or denied. If your request for access is denied, Caninsoft will notify you in writing of the reason for the denial.
To request access or to amend your personal information, please contact the business associate of Ours who you normally deal with at or Our Privacy Officer at:
2 Simcoe St South, Suite 300, Oshawa, Ontario L1H 8C1
We will respond within thirty (30) days of receipt of your written request.
Caninsoft will respond to inquiries about its policies and practices relating to its handling of your personal information. Inquiries should be directed to Our Privacy Officer at:
2 Simcoe St South, Suite 300, Oshawa, Ontario L1H 8C1
If any complaint or inquiry is not handled to your complete satisfaction, you may contact the relevant government agency:
Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario K1A 1H3
Toll free: 1.800.282.1376.
Office of the Information and Privacy Commissioner Alberta (Edmonton)
Suite 410, 9925 109 Street NW
Edmonton, AB T5K 2J8
Phone: (780) 422-6860
Toll-Free: (888) 878-4044
Fax: (780) 422-5682
Commission d’accès à l’information du Québec
480 St. Laurent
Montreal, Quebec H2Y 3Y7
Toll Free: 1.888.528.7741
Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038 Stn. Prov. Govt.
Victoria B.C. V8W 9A4
Telephone: (250) 387-5629
Facsimile: (250) 387-1696
We will handle customer data submitted by you as part of any of Our SAAS platforms and services in accordance with any SAAS agreement you enter into with Us.
© Caninsoft, Inc. March 04, 2020. All rights reserved.